Analyst II, First Line Operations Risk

Overview

Why join?

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand.

• Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis.
• Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base
• Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview).
• Team (Culture): USA Today named us a 2024 and 2025 top US workplace

Who are we looking for?

The Analyst II, First Line Operations Risk (FLOR) plays a critical role in supporting first-line management as they evaluate and evolve business operations through process reengineering, and increased use of data, automation and artificial intelligence (AI). The Analyst will provide comprehensive risk and control advisory services, ensuring that operational changes align with enterprise risk appetite, regulatory requirements, and industry best practices.

Responsibilities

How will you contribute?

Risk and Control Advisory:

• Partner with first-line management to identify and assess risks associated with operational process changes, new technologies, data analytics, and automated processes.
• Recommend and design effective controls to mitigate identified risks and ensure compliance with internal and external standards.
• Develop risk assessments for AI and automation initiatives, focusing on ethical use, data privacy, and algorithmic transparency.

Control Design and Implementation:

• Collaborate with business leaders to integrate risk and control considerations into operational process design, including automated workflows and AI-driven decision-making processes.
• Conduct gap analyses to ensure existing control frameworks accommodate emerging technologies.
• Oversee the implementation of control enhancements, ensuring they are practical and scalable.

Monitoring and Reporting:

• Establish and maintain metrics to monitor the effectiveness of risk mitigation strategies and control processes.
• Provide detailed reports and dashboards to management on risk exposure and control performance.
• Escalate significant control deficiencies or emerging risks to senior management, proposing actionable remediation plans.

Training and Awareness:

• Develop and deliver training to first-line teams on risk and control considerations for data usage, automation and AI.
• Promote a culture of proactive risk management and continuous improvement.

Cross-Functional Collaboration:

• Work closely with IT, data governance, compliance, risk management and internal audit to align risk and control strategies.
• Contribute to the development of policies and procedures to govern AI, automation, and data-driven processes.

Qualifications

What do you offer?

• Bachelor’s degree in Business Administration, Risk Management, Computer Science or related technical field. Master’s degree is a plus.
• A minimum of two years’ experience in operational risk management, control design, or related roles within a data-driven, technology-focused environment.
• Life insurance or financial services industry experience preferred.
• Professional certifications (e.g. CIA, CRMP, CRISC, CISA or equivalent) a plus.
• Strong knowledge of risk frameworks, control methodologies and industry standards and regulatory requirements.
• Strong knowledge of AI and automation technologies, data driven regulations, and ethical considerations.
• Proficient with personal computers and in using Microsoft Office software products.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

What can we offer?

• Enjoy a hybrid work environment that promotes work-life balance.
• Comprehensive medical, dental, and vision coverage starting from your first day.
• Employer 401k match and employer contribution to a pension plan.
• Generous PTO and paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.