What are the responsibilities and job description for the Technical Support Analyst I position at AAA Life Insurance Company?
Overview:
NOTE: This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 2 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!
Responsibilities:
Compensation Disclaimer (Text Only): We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. - Pension and Retirement Plans - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Hybrid Word Environment - 401K - Support for Community Involvement We work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.
AAA Life Insurance Company is seeking a Technical Support Analyst I to be part of a growing, transforming business and has the desire to grow his or her career. You will be part of a tight-knit and cohesive group of professionals who take pride in their work, care about the impact of their contributions and care about their teammates. General responsibilities include receiving end-user support requests via phone or email based ticketing system, performing initial troubleshooting and root cause analysis, documenting technical resolutions and procedures, and communicating or escalating as necessary to resolve production issues.
NOTE: This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 2 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!
- Support users of AAA Life applications desk side or remotely.
- Administer user accounts using Active Directory.
- Execute and monitor iSeries commands.
- Perform remote computer support through Microsoft Teams and Teamviewer.
- Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication
- Identify and address user computer issues.
- Work under minimal supervision following established processes.
- Research complex issues; document steps taken with detailed description of the issue.
- Perform initial triage on production break/fix items and documents all pertinent data.
- Thoroughly document all activity through ITSM tracking system.
- Must have or be pursuing bachelor’s degree in Computer Science, Business Administration, or a related field or equivalent experience.
- Must be able to work on a later shift with little to no supervision during that time.
- Prefer a highly motivated candidate that thrives working in a team environment.
- 1 - 2 years customer service experience in any field
What We Offer:
- A collaborative, energetic work environment where you can put your passion for people to work
- Medical, Dental, Vision, Life and Disability coverage available day one
- Pension Plan
- Performance-based incentive plan
- 401k available with a Company match
- Holidays and Paid Time Off
- AAA Basic Membership
Compensation Disclaimer (Text Only): We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. - Pension and Retirement Plans - Medical, Dental and Vision Coverage - Paid Time Off - Paid Parental Leave - Hybrid Word Environment - 401K - Support for Community Involvement We work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.
