What are the responsibilities and job description for the Membership Retention Specialist position at AAA NCNU?
Job Description
Job Description
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
CANDIDATES MUST LIVE IN UTAH.
RESPONSIBILITIES / JOB DUTIES
Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss.
Engage with Members to understand their individual needs and preferences.
Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts.
Identify areas for improvement in retention strategies, service delivery, or operational efficiency.
KNOWLEDGE AND SKILLS
EDUCATION, COMPETENCIES, CERTIFICATIONS / LICENSES
High School diploma plus 2-4 years sales, retention, or customer service
Knowledge of AAA products, services, and systems.
Pay Range : $19.71 - $22.00 hourly based on experience
Salary : $20 - $22
