Senior Travel Sales Counselor

Job Description

Job Description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

MUST LIVE IN ARIZONA

AAA is looking for motivated individuals to provide exceptional travel sales and support experience to our Members, tailoring our AAA products and services to create unique and memorable vacation experiences.

Sales and Service Travel Counselor, Senior :

Starting Pay : $23.15 - $28.94 hourly rate based on experience plus monthly bonus potential (bonus plan is reviewed during interview)

Full Time - 40 hours a week

Shifts : Shifts can start as early as 8 AM and end as late as 10 PM. We are open 7 days a week, so shifts may include working weekends. You will pick your shift at the time you are offered the position.

Training Information : Training is paid. Training hours are 9 AM - 5 : 30 PM, Monday - Friday.

Essential Functions :

Investigate and respond to travel-related member questions / complaints, and recommend solutions to sell Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel through video conferencing and telephonic channels.

Initiate contact with members and past customers to prospect for new business and encourages repeat business

Update and maintain accurate and compliant member account files

Process and interpret travel documents for members purchasing travel products with AAA and inform them of governmental requirements

Cross-sell AAA products and services

Research, evaluate and compare appropriate AAA Travel Partner packages to match up with member needs for the purpose of “delivering exceptional member experiences” in every transaction

Stay current with world events and latest travel industry developments and trends, and provides relevant information to members

Knowledge and Skills :

Strong selling skills with the ability to use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members

Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication

Telephone skills, basic computer skills and industry specific applications (e.g., Galileo, VAX, etc.)

Detailed knowledge of travel products and GDS experience (Apollo / Galileo / Travelport)

Knowledge of worldwide geography, the ability to read and interpret maps and brochures

Be reliable to work a schedule that may include weekends / holidays and adhere to your assigned work schedule

Application of good judgment and decision making

Ability to work efficiently both independently and as part of a team

Qualifications :

High School diploma (required)

3 years of sales, call center, travel to include billing experience (required)

GDS experience required (Apollo / Galileo / Travelport)

Have a dedicated work space free of distractions / noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection (required)

Sales experience in the travel industry (preferred)

Bilingual communication (preferred)

Working Environment / Minimum Physical Requirements :

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Requires bending and lifting (up to 15 pounds). Approximately 95% of the time spent on the job involves the use of a personal computer.

Salary : $23 - $29