What are the responsibilities and job description for the Telecom Product Manager position at AAA NCNU?
Job Description
Job Description
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
At AAA our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Job Summary
Our Telecom Product Manager may provide guidance to other product managers for numerous projects focusing on AAA Telecom corporate goals. This individual will apply best practices and established strategic guidelines to assignments and has primary responsibility for telecom products in a line of business. The Product Manager III also exercises some discretion in determining the best method to accomplish assigned tasks, determining priorities, the best methods to use when directing team efforts, and resolving product design and enhancement challenges.
Essential Functions
Knowledge / Skills / Abilities
Education & Experience / Licenses & Certification
Bachelor of Science degree in a relevant discipline
8 years related experience specifically in Telecom Product Management or an equivalent combination of education and experience
Experience directly related to telecom product management, customer relationship management or products, systems or applications experience
Experience working with WFM (Workforce Management) tools, such as Verint, NICE, Geneysys.
Experience working with Verint, IVR's, Call Centers, and other telephony applications required.
Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.
Experience with Agile and Scrum methodologies
LI-VB1
VIC_RX
