What are the responsibilities and job description for the Tow Service position at AAA NCNU?
Job Description
Job Description
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Summary
Driving and operating of a specific service vehicle (tow trucks, battery service vehicles / light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics / troubleshooting on vehicles. Providing an outstanding customer service experience.
Essential Functions
Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
On-scene time interacting with customer / establishing rapport, building relationships, trust and problem solving
Leverages sales skills for offering products and services from AAA to member during service interaction
Utilizing on-board computer, radio communications, and mapping systems
Must possess a valid driver’s license with a safe driving record
Two (2) years of experience in a customer contact role
Education & Training. I.E. : AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training
Vocational technical automotive training / certification or equivalent experience- Preferred
ASE (Automotive Service Excellence) Certification- Preferred
Work Environment / Physical Requirements
Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.
22.00 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives
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