What are the responsibilities and job description for the Assistant Branch Manager position at AAA Northeast?
Work schedule: Monday-Friday 8:30am-5:30pm; 40-hours per week. At least 2 Saturdays per month 8:30am-1:30pm; when working a Saturday, can opt for a full or 1/2 day off during the M-F workweek. *At times, business needs may require an earlier arrival and/or later departure.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Jump-start your career with AAA Northeast! Take your sales, customer service, and operational skills to the next level by joining our branch team! Our Assistant Branch Manager is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!
What you will do:
- Daily Operations: • Ensures daily operations of the branch office including following company policies and procedures, cash handling, and security of the office. Responsible for the completion of various reports, including but not limiting to; daily cash reports, discrepancies, daily registry reports, monthly inventory, and month end reports. • Adheres to all policies and procedures pertaining to the security of cash, ticket inventory, notary books, and other club property. When applicable, responsible for securing the branch funds, including branch deposit. • Maintains overall stock and supplies for the branch. Oversees the maintenance and physical appearance of branch office, ensuring compliance with club standards including but not limited to PCI Compliance and Audit standards. Identifies needs for improvements and/or repairs and coordinates activity with Facilities. Works with other departments, ie HR, Safety, and IT as needed. • Works to ensure adequate staffing levels in the branch. As needed, processes in-branch and over-the-phone transactions, including registry services, to best ensure member transactions are completed properly. Assists in monitoring, returning, and taking phone calls. Transactions may include the handling of confidential documents and information, inputting information into databases and systems. Must be able to review applications and forms for completeness. • Responsible for any/all auto loan transactions & programs within the office. • Represents club in local community events. Builds relationships with town council, Chamber of Commerce, police/fire departments, local businesses, and educational groups to enhance AAA presence. Represents the Branch at club sponsored events.
- Member Service: •Ensures overall member experience is met by handling member issues, managing wait times, checking office merchandise, monitoring interactions between staff and members and includes servicing members directly, includes all business lines in branch both in-person and over-the-phone. • Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
- Sales Management: • Assists with supervision of branch employees according to the organization's business practices, procedures, and state/federal laws. In partnership with the Branch Manager II, identifies training needs, development efforts, coaching, mentoring, monitoring KPI’s and achievement of branch goals.
- This job description may not be inclusive of all the assigned duties, responsibilities, or aspects of the job described. May travel to nearby locations to assist with branch coverage.
Education
High School Diploma or GED Required and Associate's Degree Preferred
Experience
Customer Service experience with a focus in Sales Required and Lead / Supervisory experience Required
Licenses and Certifications
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
