Senior Account Manager, Field Operations

Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.  

In this role, you will represent the interests of AAA within our road service contractor network and play a critical role in driving the adoption of AAA programs. This role is responsible for developing and maintaining strong relationships with new and existing contractors in an assigned territory. In this role you will travel extensively across an assigned local territory, traveling 3 – 5 days/week during core business hours.

Schedule:  Tues - Saturday 11am - 7:30pm

The pay range for this position is $70k - $80k. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are some of the additional forms of compensation offered. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

What you will do:

• Build and maintain relationships between our road service Contractor network, the Club (AAA) (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.

Qualifications

Education
High School Diploma or GED Required and Bachelor's Degree in Business concentration Preferred or 6-8 years of additional relevant experience Preferred

Experience

Ideal relevant experience includes:  Automotive industry, logistics, and/or franchise business management, account management, sales background, customer service, performance management, and use of financial & performance metrics preferred.

Licenses and Certifications

Valid driver’s license required

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Salary : $70,000 - $80,000