Senior Field Consultant

Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Responsibilities: 

• Build and maintain relationships between the Contractor network, the Club (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and the Club’s Preferred Partners. 
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, as well as monitor and review Key Performance Indicators (KPIs). 
• Support Field Consultants on business relationship techniques, independent contractor onboarding and territory planning.  Provide feedback and recommendations to Management.
• Collaborate with partner departments to develop strategies that support road service delivery improvement across all markets.    
• Develop action plans to ensure minimum facility requirements and AAA standards are met. 
• Analyze territory performance and seasonal resource requirements to ensure service levels are met. 
• Manage new contractor process, including recruitment, screening, selection, and onboarding. Partner with other Field Team members to help successfully attract and onboard new prospective affiliates to expand service offerings.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability. 
• Support deployment of Road Service systems, technology, and equipment, (e.g., Dispatch system, apps, radios, tablets, testers). 
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events. 
• Research industry best practices and technologies and share with peers and contractors. 
   

Qualifications

Qualifications:
Education/Licenses/Certifications:
High School diploma or GED required
Bachelor’s degree preferred in Business concentration or 5 years relevant experience
Valid driver’s license required

Experience:

Proficiency utilizing Microsoft Office Applications including Excel, PowerPoint and Word required
5 years successful Customer Service experience required 
5 years Using financial and performance metrics 
5 years Account Management experience preferred

Skills & Abilities:

• Ability to think, act and be safe. 
• Encourage, build, and maintain mutual trust, respect, and cooperation with others.
• Expertise in relationship management including successfully working with different communication styles, experience and skillsets internally/externally.
• Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.
• Ability to maintain confidentiality. 
• Proficiency to utilize MS Excel for reporting, analysis and calculating values.
• Proficiency with effective means to prioritize tasks, self-organization, and accomplish work to achieve specific goals.
• Ability to apply sound judgement to produce appropriate outcomes to a variety of situations, including high volume and challenging situations.
• Ability to source and monitor the appropriate use of equipment, facilities, and materials needed accomplish department goals and deliverables.
• Ability to adjust actions in relation to others' actions.
• Aptitude on practical problem solving methodologies.
• Ability to bring others together and trying to reconcile differences.
• Capacity to persuade others to change their minds or behavior.
• Ability to conduct field audits and inspections of products, services, or processes to evaluate quality or performance.
• Ability to determine causes of operating errors using data analysis, procedural assessments, quality audits and presenting opportunities and preventative actions to improve quality of service.  

Compensation:  The annual pay range for this position is $70,000 and $80,000. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Salary : $70,000 - $80,000