Integration Developer

Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including :

Medical, Dental, Life and AD&D Insurance

Flexible work schedules

Pre-Tax & Roth 401(k) plan with company match

Health Spending Accounts with company contribution & Flexible Spending Accounts

Company Paid Short-term & Long-term disability

Paid time off

Tuition reimbursement & company-paid training programs

FREE AAA membership & travel / product discounts

Job Responsibilities

Application Development : Assist with each release cycle to implement and deploy new / updated applications and code. Work with integrated applications, striving towards coding best practices and data quality. Contribute to technical documentation and support Salesforce Administrators and other application integration needs. Provide post-go-live support specific to new applications to ensure smooth transition and effective system utilization. Institute full development life-cycle practices from technical design to development, testing, and deployment. Engage and facilitate discussions with other SMEs and project teams to gather requirements, configure, and extend applications based on business needs. Develop and maintain API-led connectivity using MuleSoft to enable seamless integration between systems like Salesforce, ERP platforms (e.g., NetSuite), and other enterprise applications. Develop and maintain integration flows, including API specifications, message routing, data transformation, and error handling. Participate in code reviews and contribute to improving team practices and standards.

Business Relationships : Participate in strategic planning and prioritization of enhancements to enable business initiatives. Define project scope, technical solution designs, identify resources (if needed), develop implementation plans, and provide effort estimations. Partner with IT and Business teams to plan implementations of initiatives for assigned applications. Work cohesively with the Enterprise Architecture team, business partners, and the cross-functional Digital Steering Committee to build end-to-end solutions. Lead and involve critical stakeholders in strategic planning processes and prioritization of enhancements. Collaborate with cross-functional teams to define and implement best practices, standards, and reusable frameworks for integration development.

Change / Release Management : Adhere to requirements for completing enhancements, changes, or code promotions for integrations. Play a critical role in the testing phase; Develop and execute test plans and test cases, perform functional, regression, and integration testing, and develop and maintain test scripts. Identify, analyze, and document defects, errors, and inconsistencies within integrations. Schedule and conduct meetings to communicate project expectations, deliverables, and changes to application functionality. Monitor projects regularly to evaluate progress, quality, management issues, and potential roadblocks. Adhere to the ITIL framework with Release, Change, Incident, and Problem management standards.

Service Delivery : Ensure all issues are addressed promptly and efficiently to meet or exceed SLAs. Prioritize customer experience & outcomes and provide excellent customer service & technical expertise. Ensure team members are informed and equipped with knowledge of issues and resolutions. Identify and highlight issues across the spectrum, taking ownership of resolutions. Design, develop, and manage knowledge management content; including articles and documents within the tool. Promote the use of knowledge management tooling and processes to facilitate knowledge sharing. Lead efforts with Incident and Problem management standards for the integration layer. Provide ongoing support and troubleshooting for existing MuleSoft integrations, ensuring smooth and continuous operation of AAA's systems.

Job Specific Requirements

Equivalent combination of experience and education will be considered in lieu of required Education

Mulesoft Certified Developer (MCD) certification is preferred

Salesforce certifications are a plus.

Strong understanding of API-led architecture, RESTful services, SOAP, and data formats such as XML and JSON

Familiarity with SQL, databases, and data migration techniques

Ability to establish / maintain strong relationships with business and technology teams to in order to understand integration requirements and deliver high-quality solutions that align with AAA’s architecture & business goals

Display a strong sense of ownership and responsibility

Ability to clearly articulate messages to a variety of audiences (written and verbal) & to effectively document solutions for future utilization / application; as well as ability to display exceptional active listening skills and follow verbal & written instructions

Ability to work effectively both collaboratively & independently in an agile team environment, while influencing others and moving toward a common vision / goal within the provided deadline(s)

Proven capability to demonstrate sound judgement in stressful situations / circumstances

Some travel required within the Club territory and ability to provide afterhours support as needed.

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time

• Must be able to lift, carry, push, pull a maximum of 30 lbs

Qualifications

Education

Required

Experience

Required

Hands-on experience in integrating Salesforce with other systems using Mulesoft

Proven experience in Mulesoft Anypoint Platform for API design, development, and management

3 years : MuleSoft Developer experience

6 years : Integration development experience

Preferred

Prior experience with DevOps & CI / CD processes; as well as with Gearset

Prior experience integrating ERP systems, especially Netsuite or other similar ERP platforms