Territory Sales Manager, Travel

PRIMARY FUNCTION: This role is responsible for aligning sales operations, objectives, and goals to the overall strategic company objectives. This role also provides direct leadership and coaching to the territory’s travel advisors.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Manage the daily operations of the travel advisory staff for the assigned territory, providing leadership, coaching, guidance, and direction.
• Work closely with the Senior Manager of Travel Sales to assist in creating management objectives and implement sales strategies and tactics aimed at increasing productivity, quality, and profitability.
• Establish advisor objectives and review activity to ensure production and lead generation activity objectives are being met.
• Responsible for implementing sales strategies and tactics aimed at increasing productivity, quality and profitability while enhancing morale and fostering accountability.
• Collaborate with travel leadership to monitor and evaluate performance of various campaigns and design and implement programs to increase performance.
• Develop and maintain positive partnerships with company sales, marketing, product and vendor resources.
• Promote positive growth of club membership metrics.
• Oversee and enforce company and club policies.
• Contribute to creation and management of territory budget.
• Achieve and maintain an acceptable expense/revenue ratio, profit margin and growth rate.
• Provide support and assistance to the team leadership and work on other duties as assigned.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.
  
  
  

SUPERVISORY RESPONSIBILITIES:

• Provide direct management to Travel Advisors.
• Responsible for developing people, improving processes, reducing costs, monitoring quality, delivering results against established objectives, and ensuring a high level of service to internal and external customers.
• Manages assigned employees by recruiting, selecting, orienting, training, coaching, developing, counseling, and disciplining employees; planning monitoring, appraising, and reviewing employee job contributions; maintaining compensation, resolving problems and implementing change.
  
  
  

MINIMUM QUALIFICATIONS:

• Bachelor’s degree (BA) in business, sales, hospitality, or similar field or equivalent experience
• 4 years’ experience in travel industry
• 3 years’ experience in leadership or management role
  
  
  

PREFERRED QUALIFICATIONS:

• Experience in travel technologies preferred
  
  
  

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
• Ability to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
• Ability to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable.
• Skilled in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of others.
• Capable of mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision.
• Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility with the members.
• Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
• Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable.
• Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others.
• Capable of mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision.
• Models a high standard of quality and commitment to serving the public to include building strong relationships with members inside and outside the organization while developing trust and credibility with the members.
• Ability to type and working knowledge of computers, travel booking/reservation technology programs, MS Suite, and the internet.
• Ability to communicate clearly and professionally both verbally, one on one and in group presentation, in writing, and utilizing effective listening skills.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments.
  
  
  

SALARY: The salary range for this role is $105,876 to $126,990 and is based on experience.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
• Schedule will include some evenings and weekends. This role will require an in-office presence, Once a month for 3 days, at our Newport Location.
  
  
  

OTHER:

• Equipment used: Laptop, car, mobile phone
• Travel: Consistent Travel (>50%)
  
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.