Director, Automotive Service Operations

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience. AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including: Medical, Dental, Life and AD&D Insurance Flexible work schedules Pre-Tax & Roth 401(k) plan with company match Health Spending Accounts with company contribution & Flexible Spending Accounts Company Paid Short-term & Long-term disability Paid time off Tuition reimbursement & company-paid training programs FREE AAA membership & travel / product discounts Paid Volunteer Time Off Job Responsibilities 20% Operational Oversight and Efficiency – Develop and implement strategies and change initiatives aligned with organizational goals. Maintain a robust network of club-owned and third-party service providers. Oversee service provider performance through a dedicated team. Ensure compliance with standards and drive continuous improvement. Identify and implement solutions to enhance operational efficiency. 20% Leadership - Identify, recruit, and retain top-performing employees while managing non-performing employees in accordance with company policy. Motivate, train, and develop staff to achieve high performance, providing timely, constructive feedback regarding work progress and performance. Make well-informed decisions, demonstrate initiative, use sound judgment, and exhibit autonomy. 20% Sales Management - Drive sales growth through the Club's battery, tire, and Approved Auto Repair programs by developing and implementing sales strategies to increase revenue and market share. Collaborate with service providers and internal teams to promote and enhance sales initiatives. Monitor sales performance and analyze data to identify opportunities for improvement. Provide training and support to staff to ensure effective sales techniques and customer service. 20% Planning and Project Management - Organize strategies into actionable plans that align with organizational or member needs. Prioritize projects and issues based on potential impact. Delegate tasks effectively and take ownership of Club initiatives to ensure progress. 20% Financial Management – Develop and manage the department's annual budget, ensuring alignment with organizational goals. Conduct financial forecasting to support strategic planning. Review and analyze P&L statements to monitor financial performance. Identify and implement cost-saving measures. Collaborate with finance teams for accurate reporting and compliance. Provide financial insights to senior management to drive growth and efficiency. Job Specific Requirements Equivalent work experience in automotive industry will be considered in lieu of degree Business skills corresponding with the duties of a professional manager and a solid understanding of basic accounting principles. Excellent written and verbal communication skills. Strong working knowledge of Microsoft Office products. Valid driver’s license and a satisfactory driving record. Strong critical thinking and interpersonal skills. Thorough knowledge of Club Operations, policies, and procedures. Excellent decision-making, problem-solving, and planning skills. Ability to direct and manage associates across multiple locations. Willingness to travel as needed to meet the requirements of the position. Physical Requirements Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time Must be able to lift, carry, push, pull a maximum of 30 lbs Starting pay range: $123,204 to $144,946 Travel Required Yes. Some Travel with Club Territory (Buffalo, Rochester, Syracuse Regions) Qualifications Education Required Bachelors or better in Business Administration or related field. Experience Required 10 years: Experience in automotive or operations management, with leadership experience. Preferred Experience managing multiple locations Licenses & Certifications Required NYS Driver's License

Salary : $123,204 - $144,946