What are the responsibilities and job description for the Group Travel Experience Designer – Product Development & Operations (Base Pay + Incentive Opportunity) position at AAA Western and Central New York?
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
Job Responsibilities
Job Specific Requirements
- Ability to manage all logistical aspects of group travel, including creating and distributing manifests & itineraries
- Proficiency in preparing detailed reports on trip logistics, performance metrics, and financial summaries
- Experience in processing payments and maintaining accurate financial records
- Demonstrated ability to complete tasks efficiently and within established timelines
- Demonstrated knowledge & understanding of Group Travel
- Skilled in Microsoft Office products, Axis, Pivotal, and/or other similiar programs
- Ability to adapt to changing circumstances and handle additional duties as assigned by Department Leadership
- Proactive approach to problem-solving and a willingness to take on new challenges
- High level of accuracy in planning and executing travel arrangements
- Excellent listening, communication, presentation, organizational, and interpersonal skills
- Knowledgeable on marketing techniques
Physical Requirements
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
- Must be able to lift, carry, push, pull a maximum of 25 lbs
Starting pay range: $22.10/hr - $24.55/hr
Experience
Required- 3 year(s): Experience in travel sales / support
- 3 year(s): Experience in group travel operations/product development
Education
Required- Associates or better in Hospitality and Resort Management or related field
Salary : $22 - $25
