What are the responsibilities and job description for the Insurance Sales Agent (Branch) (Base Pay + Incentive Opportunity) position at AAA Western and Central New York?
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
Job Responsibilities
Quality: Ensure all insurance applications, policy documents, and client records are completed accurately and in compliance with industry regulations and company standards. Regularly audit work to identify & correct errors and stay updated on changes in insurance laws and guidelines to ensure all documentation reflects current requirements. Maintain a high standard of customer service by providing accurate information, addressing client inquiries promptly, and ensuring all interactions are conducted with professionalism and empathy. Regularly review and update knowledge on insurance products and industry regulations to offer the best possible advice and solutions to clients.
Job Specific Requirements
- Responsible to obtain and maintain the required license or certification in an active status
- Able to display working knowledge of carrier offerings, processes, and requirements
- Ability to work evenings, weekends, & events as required by business need/Leadership directive
- Urgently answer customer requests and be available to assist customers in a timely fashion. Effectively resolve Member and customer concerns in-person or over the phone at the outlined expectations.
- Working knowledge of computer software and ability to effectively navigate multiple systems
- Must be able to resolve problems and work under pressure to diffuse member concerns
- Work under pressure during periods of high volume
- Ability to multitask in various areas of insurance sales and service
Physical Requirements
- Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
- Must be able to lift, carry, push, pull a maximum of 25 lbs
Starting pay range: $21 - 23/hr Incentive Opportunity
Experience
Preferred- Prior sales and/or insurance experience.
Education
Required- High School or better
Licenses & Certifications
Preferred- NYS P&C Insurance
Salary : $21 - $23
