What are the responsibilities and job description for the Branch Manager position at AAA?
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Summary
A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver legendary member experiences, fosters a team culture of performance excellence with heart
Essential Functions
Champions and exhibits our guiding principles and core values of AAA
Ensures each Team Member has an individual development plan and provides mentor ship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Develops and executes against a business plan managing strategies that supports branch growth
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Steward of all branch resources and expense budget compliance
Knowledge/Skills Abilities
Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)
Education & Experience / Licenses & Certification
Bachelor Degree in related field
Valid Driver's License
P&C License ( Preferred )• Insurance industry knowledge helpful but not required
2-3 yrs. Management experience
Work Environment/Physical Requirements
Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
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Salary : $64,900 - $82,200
