What are the responsibilities and job description for the Retail Sales Associate position at AAA?

Job Details

Description

ABOUT AAA HOOSIER MOTOR CLUB :

Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

Position Summary :

Increase overall revenue of AAA Hoosier Motor Club Service Centerthrough sales and promotion of products and services to members / clients while meeting the highest AAA National Quality Standards.

Here's What is in it for YOU :

A company culture that provides training and learning opportunities.
A brand that you can be proud to be part of.
A culture that will challenge you to be your best.
Health / Dental / Vision benefits.
Corporate Incentive Plan (CIP)
Paid Vacation time.
Paid Sick time.
Paid Holidays.
Company provided LTD & Life Insurance.
Retention bonuses.
Service Anniversary Recognition.
Free AAA Classic Membership.
Generous 401k w / company match.
Company provided HSA dollars.

Duties and Responsibilities :

Promotes, sells, and processes AAA memberships, Auto Renewals, and has a basic understanding of all benefit level features.

Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, land tours and lodging / car reservations, passport photos, International Driving Permits / Inter America Driving Licenses.

Promotes and books land tours, lodging reservations, and car rentals.

Sells and promotes AAA Tickets, Travel Store products, and Travel Money products.

Actively promotes and processes AAA Credit Cards.

Performs cashiering / accounting duties.

Cross sells and refers members / clients to AAA Insurance and other AAA business lines.

Ensures compliance of internal controls as outlined in the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance programs.

Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals.

Displays working knowledge of , AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs, and current National and Club promotions.

Meets appropriate goals / quotas set forth by management.

Continues to upgrade technical expertise through training opportunities.

Commutes to any Service Center or other off-site working location as directed by management.

Additional tasks as assigned.

Qualifications

Education and / or Experience Requirements :

High School diploma or general education degree (GED).

Valid Driver's License.

Retail Sales-Cashiering and / or Tourism-Hospitality experience preferred.

Computer Skills : Microsoft Word, Outlook, Internet.

Supervisory Responsibilities : This position has no direct supervisory responsibilities.

Physical Effort :

Typically sitting at a desk or table.

Intermittently sitting, standing, and stopping.

Occasional lifting of up to 25 lbs.

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Retail Sales Associate

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