Roadside Assistance Dispatcher Part-Time

Roadside Assistance Dispatcher Part-Time

As a part-time AAA Roadside Assistance Dispatcher, you play a pivotal role in providing prompt support to our members in need. This dynamic and fast-paced role demands that you work with various technologies to dispatch drivers in multiple states, upholding our commitment to a 24/7 operation. While the challenge of overseeing such a vast network is significant, the satisfaction that comes from ensuring the safety and delivering the peace of mind to our members is truly unmatched. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.

• Starting at $19.85 per hour (Plus weekend shift differential of 10% = $21.83 per hour)

• Part-time Afternoon/Evening Shifts including weekends and some holidays

• Start Date: 03/31/25

• Onsite position located at 68 Marginal Way, Portland, ME 04101

• Growth and advancement opportunities

What You Will Do:

• Utilize internal systems and technology to process both inbound and outbound calls from members and independent contract stations to swiftly dispatch drivers nationwide, ensuring timely assistance for members in need of emergency roadside services such as towing, locksmith aid, fuel delivery, battery support, and addressing minor mechanical issues.

• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.

• Maintain a compassionate and composed demeanor, especially during high priority interactions.

• Facilitate clear and effective communication with 350 independent service providers to relay critical information and expedite the dispatching process.

• Track and manage dispatched roadside services, ensuring that service providers are well-informed and equipped, while also keeping members informed on the status and progress of their requests.

• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

What You Will Need:

• Prior experience in dispatching is highly preferred. Bilingual skills, especially in Spanish, are a plus.

• Customer service and/or call center experience is preferred.

• Exceptional verbal and written communication capabilities, focusing on clarity, especially under pressure.

• Advanced computer and multi-tasking skills with the ability to talk and type simultaneously and navigate multiple systems and screens.

• Comprehensive understanding of maps, GPS systems, and traffic safety rules.

• Experience using SMS or chat communications in a professional setting.

• Ability to empathize and provide excellent customer service in a high-volume call environment.

• Proficiency in Microsoft Teams and Outlook.

• High School diploma, GED or equivalent.

Benefits:
· 401(k) Savings plan with company match

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Salary : $20 - $22