What are the responsibilities and job description for the Junior NOSC IT Specialist position at AAC Inc.?
Provide 24x7x365 phone, email and in-person customer support to users in the areas of email, standard Windows desktop applications and customized applications. Perform first-line support to determine service interruptions for desktop hardware, peripherals, and software applications. Escalate unresolved problems to expedite resolution. This position is full-time on-site and is deemed essential personnel.
The shift schedule for this role is Sat-Wed 12:00AM-8:30AM.
Experience monitoring network and datacenter to ensure functionality and availability is required
Required Experience
· Requires a high school diploma/GED and a minimum of 3 years of IT experience, of which at least two years must be specialized in Service Center or Desktop Support.
· Specialized experience includes support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (e.g., Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
· ITSM ticketing system experience, Remedy, or ServiceNow experience is required.
· Experience in network and datacenter monitoring is a plus.
· Must have a positive and patient customer service attitude.
· Demonstrated ability to effectively communicate orally and in writing.
· Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
· A , HDI, Microsoft Endpoint Administrator or other relevant certifications are a plus.
· Must be able to obtain agency suitability clearance.
Job Type: Full-time
Pay: $55,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
Application Question(s):
- The role will require a public trust investigation and requires U.S. citizenship to be eligible. Are you a U.S. citizen?
Ability to Commute:
- Bethesda, MD 20894 (Required)
Work Location: In person
Salary : $55,000 - $62,000
