IT Support Technician

Job Summary
As a member of the Information Services team, this candidate will be working at our Tyson's Corner HQ location (8470 Tyco Road Vienna, VA) supporting AAC’s internal IT operations and users. This position reports directly to AAC’s Senior Director of IT Operations.

Responsibilities:

·    5 years of experience in IT support, helpdesk, or similar roles.

·    Familiarity with system administration tasks (e.g., user management, system updates).

·    Knowledge of Operating Systems

·    Basic knowledge of Windows Server and Microsoft 365 administration.

·    Understanding of Active Directory.

·    Basic knowledge of TCP/IP, DNS, DHCP, and VPN technologies.

·    Familiarity with configuring Cisco switches.

·    Experience with troubleshooting desktops, laptops, printers, and peripherals.

·    Proficiency in commonly used office and productivity software (e.g., Microsoft 365, Teams and SharePoint).

·    Awareness of security best practices, including antivirus and endpoint protection.

·    Basic understanding of data encryption and access controls.

·       Assist in day-to-day IT operations, including monitoring responding to incidents.

·       Monitor system performance and maintain system health using tools like PRTG and FortiSIEM.

·       Perform regular updates, patches, and backups.

·       Troubleshoot and resolve hardware and software issues.

·       Manage user accounts, passwords, and permissions.

·       Move, Add and Changes MAC Process for new hires.

·       Configure/Image laptops for users as needed.

·       Assist in setting up and configuring new hardware and software.

·       Support the network infrastructure and assist with connectivity issues.

·       Document procedures, configurations, and troubleshooting steps.

·       Strong analytical and problem-solving skills.

·       Excellent communication and interpersonal abilities.

·       Ability to work well in a team and under supervision.

·       Organizational skills for prioritizing tasks and managing time efficiently.

Education:

·       High school diploma or equivalent (required).

·       Associate degree in IT, Computer Science, or a related field (preferred).

·       Certifications such as CompTIA A , CompTIA Network , or Microsoft 365 Certified: Fundamentals (advantageous).

·       Ongoing pursuit of IT certifications is a plus.

Preferred:

·       Experience with VMware virtualization platforms.

·       Familiarity with scripting (e.g., PowerShell, Bash).

·       ITIL 4 Foundation knowledge or certification.