ECM Outreach Worker

ECM Outreach

An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need. 

The ECM Outreach Coordinator is responsible for community outreach and enrolling eligible clients into Enhanced Care Management (ECM), a Medi-Cal managed care benefit that addresses the clinical and non-clinical needs of high-need individuals through the coordination of services and comprehensive care management. This position works collaboratively with multidisciplinary team and community resources.

Duties and responsibilities

• Enroll clients in ECM program and complete intakes both in office and in community settings.
• Perform outreach services including phone calls, texts, emails, letters, and going into the field to locate clients.
• Determine eligibility for a pre-approved Community Supports using the DHCS Community Supports service criteria for each Support.
• Facilitate referrals to resources and Community Support Providers as well as perform case management services.
• Assist clients with the development of social and community support systems.
• Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals.
• Complete all documentation per Medi-Cal, Santa Clara County, and AACI standards within expected deadlines.
• Conduct outreach in a community setting to facilitate engaging previously enrolled clients who have been unresponsive.
• Participate in consultations and training.
• May provide translation services as needed.
• Complete other duties and related projects as assigned.

Qualifications

Education & Experience:

• Bachelor’s degree in public health, social work, or a related field, or equivalent training and experience.
• One year or more of case management or related experience.
• Experience with Enhanced Care Management and/or Community Supports preferred.
• Experience and knowledge of working with unhoused population preferred.

Knowledge, Skills, & Abilities:

•  Demonstrated ability to effectively perform the responsibilities outlined above.
•  Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.
• Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet required.
• Working knowledge of Microsoft Office Suite required.
• Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
• Verbal and written fluency in English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential background.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.
   

Working conditions
This job requires you to be in the community and other community partner sites. Work is often conducted in an office environment. Basic safety precautions and the use of protective clothing or gear may be required. Driving is essential to the function of this job. The job requires travel up to 25% of the time.

Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The mental demands of the job include regular comprehension, organizing, reading, and writing; frequently engaging in reasoning, and decision making.

Salary : $25 - $29