What are the responsibilities and job description for the Inside Project Coordinator position at Aaction Home Repairs and Restoration, Inc.?
About Aaction Home Repairs and Restoration:
We are in the business of helping people, businesses, and agencies after a disaster or emergency such as a fire or flood. They suddenly find themselves in a chaotic, stressful situation, and we step in with compassion and the best disaster cleanup methods and experts in the industry to get them back up and running as quickly as possible. We are in the top 5 of the state's most valuable contractors. Aaction Home Repairs and Restoration has been the leader in the property restoration and construction industry since 1994.
What does an Inside Project Coordinator do?
The Inside Project Coordinator is primarily responsible for intaking new jobs that come in through TPA’s and online inquiries. The Inside Project Coordinator is the primary contact and the hub of all information. They schedule appointments for the Estimators, update the CRM system daily, keep in constant communication with the Homeowner, Insurance Carriers, and all assigned personnel, send contracts, change orders, and supplements.
Roles on the Team:
- Intake incoming claims and retail jobs
- Entering all information for new and current jobs into DASH
- Managing schedules and planning inspections for the Estimators
- Maintaining and updating job status, notes, and documents in DASH
- Creating and executing job folders
- Creating and executing contracts, supplements, and change orders through DocuSign
- Maintaining constant communication with Homeowners, Insurance Carriers, Property Managers, and any job-related representatives of updates via Email and Phone.
- Answering phones, answering company correspondence
Team Requirements:
- Ability to handle high-stress situations
- Participate in a bi-weekly on-call rotation
- Ability to handle 150 jobs internally
- Knowledge of technology (iPhone, iPad)
- Customer Service Skills
- Critical Thinking skills
- Ability to learn and operate our primary operating systems: DASH, TSheets
- Ability to work independently and as a team
Team Compensation and Benefits:
- Hourly Pay - Weekly
- Potential Bonuses
- Optional Health, Vision, Dental and Life Insurance
- Short Term and Long-Term Disability
- Ongoing Leadership Development Program and Industry events
- One on One Mentorship
- Three months of structured training to learn the Aaction way
- Access to regular training opportunities
- PAID Sick Leave and Vacation
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Commission pay
- Signing bonus
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
Work Location: In person
Salary : $17 - $25
