Restoration Collections Specialist

What We Are Looking For:

We are seeking a detail-oriented Collections Specialist with experience in the restoration industry to oversee accounts receivable, collections, and billing processes. This role will involve working closely with customers, insurance carriers, and Third-Party Administrators (TPAs) to ensure timely collection of owed funds.

Responsibilities:

• Coordinate with office staff to ensure efficient and timely collection of payments.
• Manage invoicing and collection procedures to maximize receivables.
• Communicate with customers, insurance carriers, and TPAs to resolve payment delays and disputes.
• Own and oversee A/R processes, including collections, billing, and reconciliation.
• Handle complex billing scenarios for insurance-related restoration projects.
• Ensure final billing aligns with work completed by reconciling proposals, pay-items, and work orders.
• Work with project managers, estimators, and administrative staff to clarify and resolve any billing discrepancies.
• Provide feedback to staff on documentation deficiencies that impact invoicing and collections.
• Facilitate payment transactions, including credit card payments and inbound transfers.
• Research and respond to customer inquiries related to invoices, payment terms, and balances.
• Maintain regular follow-ups with delinquent accounts and establish payment plans when necessary.
• Manage and track accounts in collections, escalating when necessary.
• Develop and implement process improvements to increase efficiency in collections.
• Generate and analyze reports to track outstanding invoices and collection performance.
• Assist with other office tasks as needed.

Skills & Qualifications:

• Experience in restoration, insurance billing, or construction industry collections is highly preferred.
• Proficiency in QuickBooks and Microsoft Excel.
• Strong analytical skills with the ability to generate and present detailed reports.
• Excellent communication and problem-solving skills, with the ability to professionally handle difficult conversations.
• Ability to learn new systems quickly and adapt to evolving processes.
• High level of organization, attention to detail, and ability to work in a fast-paced environment.

Compensation & Benefits:

• Competitive salary based on experience.
• Optional Health, Vision, Dental, and Life Insurance.
• Paid Sick Leave and Vacation.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $18 - $25