What are the responsibilities and job description for the Customer Service Rep 1 position at AADG, Inc?
Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?
If you answered yes to these questions, we should talk!
ASSA ABLOY is add a Customer Service Representative to the Team! This role will be based onsite out of our South Central Service Center located in Mesquite, Texas.
Come see who we are at : https : / / www.assaabloy.com / group / en / about-us
Our team is growing and there has never been a more exciting time to join us!
What would you do as our Customer Service Representative?
You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.
You would also :
- Process orders and handle customer inquiries by providing general and technical information.
- Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
- Help to assess and research customer issues and resolve them in a timely manner.
- Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
- Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and / or delivery conflicts.
- Provide support for account management and help maintain strong customer relationships.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Participate in a safe and harmonious working environment.
- Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
- Other projects and assignments, as needed.
What we are looking for :
What we offer!
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer :
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer / Minorities / Females / Disabled / Veteran
LI-SM1
