What are the responsibilities and job description for the Order Entry Representative position at AADG, Inc?
Are you a detail-oriented professional with a knack for precision and a passion for customer service? Do you thrive in fast-paced environments and enjoy being the go-to person for customers? Do you enjoy working in a manufacturing atmosphere? Do you want to work for a global industry leader who has a fantastic reputation?
If you answered yes to these questions, then this opportunity may be for you!
Our Southwest Service Center is looking to add an Order Entry Representative to the Team. This role will be located on-site in our Ontario, California facility.
ASSA ABLOY is a global leader in opening access solutions. Our Group focuses on the manufacturing of steel doors and frames within the commercial market catering to such industries as hospitality, healthcare, aerospace, defense, sporting venues and education.
Come see who we are at : https : / / www.assaabloy.com / group / en / about-us
What would you do as our Order Entry Representative?
You will enter orders placed by our customers into the system for manufacturing. This includes interpreting product specifications and researching drawings. Confidentiality is a must due to the sensitive nature of various competitive and industry documents and materials this position will be in contact with.
You will also :
- Perform all duties relating to the processing of customer orders with a high degree of accuracy, ensuring timely order fulfillment (orders may range from basic stock items to highly configured customized products
- Act as the primary point of contact for customers regarding order status, discrepancies, conflicts, or inquiries related to product specifications, pricing, and delivery times.
- Follow up with customers to confirm order details and resolve any issues promptly.
- Review customer order forms for accuracy, completeness, and adherence to company policies and procedures.
- Proactively identify and communicate any discrepancies, order conflicts, or application issues that could impact the processing of an order.
- Work with cross-functional teams (such as sales, manufacturing, and logistics) to resolve conflicts and ensure timely order fulfillment.
- Provide technical support to both customers and manufacturing teams by answering inquiries and troubleshooting product-related issues.
- Assist customers and internal teams with technical specifications, product applications, and configuration options.
- Carefully review customer order forms to verify completeness and accuracy before entering them into the system.
- Ensure that any special instructions, configuration details, or customer requests are noted and communicated clearly to relevant teams.
- Commit to maintaining a safe work environment by following ASSA ABLOY’s safety protocols, including the proper use of PPE. Promptly report any unsafe conditions or equipment to ensure the health and safety of all team members.
- Maintain a clean and organized work area, ensuring all documents and equipment are organized and safe.
- Must be available to work overtime as needed, including weekend work.
- Other duties as assigned.
The Skills and Experience you need :
Pay : $23.50-$24.75 / hour, depending on experience
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer :
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer / Minorities / Females / Disabled / Veteran
LI-SM1
Salary : $24 - $25
