What are the responsibilities and job description for the Field Service Technician position at Aagard?
Position Objective :
Through the practice of servant leadership; enhance people's lives through installation, retrofit and troubleshooting activities to deliver quality, best value products and services, on time, to internal and external customers.
Responsibilities :
Help our customers win, representing Aagard for our customers to fully have the Aagard Experience
Install packaging equipment, retrofits projects, warranty and service parts at customer sites
Provide internal and external technical support for equipment in the field
Provide onsite customer training for equipment operation, troubleshooting, and maintenance
Generate daily service reports from work being performed at customer's site
Recommend service and rebuild projects to customer that improves equipment performance
Assist in internal project builds of retrofit projects to Engineering specifications, meeting customer requirements
Assist with testing of new machines
Assist with programming and code for PC and PLC machine controls
Follow safe work practices and perform housekeeping tasks
Assist with training other team members
Recommend and implement up-to-date manufacturing methods to increase productivity and reduce costs
Communicate openly, share knowledge, build positive collaboration between departments and team members
Support and contribute to department and company metrics
Be actively engaged in continuous improvement projects and culture
General Responsibilities :
Adhere to, support and promote the Aagard vision and culture statements
Demonstrate professional, respectful interaction with other team members
Accurately and professionally represent Aagard to customers and vendors
Other duties as assigned
Minimum Requirements :
Minimum of Associates degree plus two years' experience in related field or equivalent combination of education and experience
Experience working in a manufacturing environment preferred
Aptitude and interest in machine controls
Experience or training with PCs, Servos, PLCs preferred
Ability to view and understand CAD drawings
Strong customer service skills, conscientious of meeting and exceeding customer needs
Ability to read and understand the proper use of measuring instruments
Ability to operate small hand tools
Knowledge of blueprint reading, hydraulics, pneumatics, and electronics
Ability to follow customer specifications
Knowledge of mechanical / electrical assembly terminology
Experience with Microsoft products including proficiency with Microsoft Office
Experience or training with computers and ability to learn and use Aagard specific software
Ability to prioritize tasks
Ability to take action and be proactive
Ability to communicate professionally with internal and external customers verbally and in writing
Ability to communicate ideas in both technical and user friendly language
Ability to walk or stand up to 100 percent of the time
Ability to lift, push, pull up to 50 lbs
Ability to stoop, kneel, crouch, crawl or climb
Must be highly safety conscious
Ability to prioritize tasks
Ability to take action and be proactive
Ability to operate or be trained to operate a forklift
Valid driver's license required
Strong time management and organizational skills
Passion for excellence
Value and build a culture of measurement
Willingness to take occasional after-hours calls
Ability to travel approximately 50% of the time. Travel may occasionally be higher to meet customer expectations
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