What are the responsibilities and job description for the Mechanical Claims Adjuster position at AAGI?
About the Company - AAGI, an industry leader in developing, marketing and administering vehicle service contracts and other automotive aftermarket products seeks a full time Mechanical Claim Adjuster. Our leadership team has a diverse background in the automotive, administrative and insurance industries; our support team is committed to providing personalized, responsive service, with integrity, accountability and commitment to our partners.
About the Role - Collaborate with automotive dealerships and repair facilities to authorize mechanical repairs through the Company’s vehicle service contract and limited warranty products. Provide customer service on calls received from dealers, agents, and contract holders relating claim administration.
Responsibilities
- Handle a high volume of claim traffic from repair facilities for claim authorization
- Verify Service Contract coverage and validate repair being performed
- Verify part and labor charges as requested by the repair facility
- Negotiate fair claim prices with repair facilities
- Liaison with supplies and independent inspectors to determine damages and best price for repairs
- Enter concise notes into SCS system
- Review, compare and attach repair orders, sublet bills, rental, towing, roadside assistance, and inspection reports, reconciling to the authorized claim amount in the SCS system
- Authorize payments of adjudicated claims by check or virtual credit card
- Assist with other duties as directed
Qualifications
- High school diploma/GED or equivalent experience
- Minimum one to three years’ experience in customer service support role
- Exceptional customer service skills
- Experience in dealerships or repair facility
- Knowledgeable in computers
- Excellent record keeping and organization skills
- Ability to take initiative
- Excellent verbal and written communication skills
- Ability to work independently and within a team environment
AAGI is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.