Area Manager - Sandpoint, Idaho

Position Overview:

Develops and monitors plan of care for home and community based clients and ensures consistent provision of quality services in keeping with client goals and objectives, agency philosophy, policies and program requirements, as well as requirements of regulatory agencies.

Essential Functions:

ASSESSMENT AND CARE PLAN MONITORING

• Assures services authorized in plan of care are in place and addressing clients’ functional and environmental needs; makes home visits as needed; assures excellent customer service.
• Completes required Quarterly Reviews and Annual Assessments.
• Continually reevaluates situations to identify additional needs of the individual, both, functional and environmental that are not addressed in the current care plan.
• Completes care plan changes as needed, identifies options for service delivery including type of service(s), program eligibility and payment source(s) in keeping with agency philosophy and program requirements.
• Coordinates with formal and informal supports.
• Performs office and field staff recruitment, selection, orientation, training, counseling and review to meet temporary and/or ongoing needs.
• Coordinates with APS, Guardianship Manager, and others when client situations warrant.
• Records all client related activity in their charts and records; maintains up to date client files; uses client database software program to enter all client data into system.
• Assures continued identification of new resources to assist clients and their caregivers.
• Handles client or provider concerns or requests regarding services, billing, or other needs, assuring excellent customer service.
• Keeps abreast of all home and community care rules and regulations; ensures that services and activities adhere to program requirements.
• Plans monthly agenda to ensure that deadlines are met.
• Attends trainings and keeps abreast of issues and information necessary to perform work duties.
• Participates actively in the company meetings, quarterly reviews, and annual audits.
• Respects the client's right to privacy.

ADMINISTRATIVE/GENERAL

• Consistently and effectively utilizes position procedures; recommends changes when necessary and completes updates as required.
• Adheres to agency policies and procedures.
• Understands, supports, and models with professionalism the agency's Mission, Vision, and Values.
• Engages in other related activities or special projects as required or assigned.
• Works to achieve established productivity standards.

The essential functions identified here are a representation of those duties required of this position and in no way are intended to be a complete list.

Performance Requirements:

Knowledge, Skills, Abilities, & Mental Demand: Clerical and computer skills, including ability to use Microsoft Office Suite; written and verbal communication skills; listening skills; interpersonal skills; customer service skills; reasoning and problem-solving skills; ability to work with minimum supervision; public speaking and presentation skills; networking skills; telephone skills; ability to perform multiple concurrent tasks in an organized manner.

Physical Effort:

Sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently; ability to climb stairs and independently access all customer homes; frequent driving.

Working Conditions:

Office environment, frequent travel; customer homes; possible exposure to bodily fluids; daily customer contact; occasional inclement weather.

Education, Experience and Training:

Must possess a strong background in the provision of direct care services in the home or similar environment and/or a medical/nursing-related field. Must be experienced in providing all facets of in-home care for the elderly and disabled, including dementia and/or Alzheimer’s patients. Must have at least one year of experience in a healthcare environment providing services to the elderly. An educational background and experience in medical office administration is a strong plus. Must be able to clear a federal-level background criminal check and possess a current driver’s license with auto liability insurance. This is a full-time (40-hour) position.