Museum Store Assistant

THE OPPORTUNITY

Located in the heart of San Francisco, the Asian Art Museum is home to one of the world’s finest collections of Asian art, boasting more than 18,000 inspiring artworks ranging from ancient jades and ceramics to contemporary video installations. Dynamic special exhibitions, cultural celebrations, and public programs for all ages provide rich art experiences that unlock the past and spark questions about the future.

Currently, we are recruiting for a Museum Store Assistant to join our team. This is an exceptional opportunity to join an organization that values creativity, teamwork, collaboration, and inclusion and where you will be surrounded by a diverse, talented, and enthusiastic group of colleagues. The Museum Store Assistant will assists with the operations of the museum store; performs a variety of duties including greeting and assisting customers, handling sales transactions, maintaining the store appearance, and assisting with stocking, inventory, and preparing merchandise. The Assistant is expected to provide consistent exceptional customer service and to build sales through proactive, positive interaction with the customers. 

The position regularly engages with staff, vendors, visitors, volunteers, members, and colleagues in a personable and respectful manner.

ESSENTIAL FUNCTIONS 

• Greets and assists store customers; maintains a consistently high level of customer service; answers visitor questions and provides information including general knowledge of store as well as museum exhibitions, policies, and programs. 
• Handles customer sales transactions using computerized cash register; processes customer returns, complaints, and check approval; counts drawer and cashes out registers. 
• Assists the Visual Merchandiser, Sales Floor Supervisor, and Inventory and Store Manager in maintaining store appearance, displays, and cleanliness; assists with the daily maintenance and re-stocking of the sales floor, including merchandise and store supplies. 
• Completes periodic manual counts of merchandise on the sales floor and in the stock room and makes recommendations for reorders. 
• Communicates problems and suggestions including inventory needs to Sales Floor Supervisor and Inventory and Store Manager. 
• Assists Sales Floor Supervisor and Inventory and Store Manager in coaching and orientation of museum store volunteers as requested. 
• Maintains strong working knowledge of merchandise, including merchandise location and pertinent background information; assists Museum Store Stockroom Coordinator with receiving merchandise including verifying counts, pricing merchandise, and preparing merchandise for the sales floor.  
• Assists with other museum store duties including back office and stockroom duties as needed. 
• Performs other related duties as assigned.  

QUALIFICATIONS 

• Minimum one (1) year retail sales, cashiering, and customer service experience 
• Knowledge of and experience with POS systems; experience with RetailPro®8 a plus 
• Strong aptitude for numbers; cash handling and reconciliation skills 
• Excellent communication skills  
• Honest, flexible, dependable, and conscientious 
• Accurate and detail oriented 
• Ability to work effectively and quickly in an extremely busy retail environment 
• Ability to: deal with museum staff, volunteers, and the general public in a courteous, helpful, and efficient manner; problem-solve, and exercise good judgment and diplomacy at all times 
• Ability to work weekend, holiday and evening hours 
• Ability to stand for long periods of time 
• Ability to lift up to 50 lbs. 
• Some knowledge of Asian art and culture preferred 

WORKING CONDITIONS 

Sales floor environment.  Good physical mobility, visual acuity, and manual dexterity in order to move and handle merchandise, and operate the POS system.  Must be able to lift up to 50 pounds. The nature of the work requires standing for long periods of time.

Evening and weekend hours are required. 

COMPENSATION

The Asian Art Museum is committed to practicing salary transparency. The hourly range for this position is $20.9901 - 25.2096/hr. This FLSA non-exempt opportunity includes a generous benefits package, including but not limited to: 

• Fully covered medical, dental and vision insurance for employee 
• 12 paid holidays (2024) 
• 15 days of vacation starting  
• 12 days of sick leave 
• Group retirement plan starting after one year of employment 

This position is represented by Local 1021, Service Employees International Union.   

New hires typically start at the beginning of the wage range.

OUR DIVERSITY, EQUITY, AND INCLUSION COMMITMENTS 

At the Asian Art Museum, we are dedicated to ideating, building, and holding ourselves accountable for Diversity, Equity, Accessibility & Inclusion in everything we do. We strive to foster a culture of respect, belonging and inclusivity for all employees.
Our mission is to celebrate, preserve, and promote Asian and Asian American art and cultures for local and global audiences. We provide a dynamic forum for exchanging ideas, inviting collaboration, and fueling imagination to deepen understanding and empathy among people of all backgrounds. 

Diversity of thought and experience is essential to our mission, and we are committed to recruiting, hiring, and retaining a diverse workforce. We encourage applicants from all backgrounds to apply. 

WHAT'S NEXT? 

Apply online at https://about.asianart.org/careers/. Ensuring a smooth and enjoyable candidate experience is critical for us. Application materials will be screened in relation to the criteria described. Candidates deemed to be the most highly qualified will be invited to participate in the interview process. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Appointment is subject to completion of a thorough background check process. 

The Asian Art Museum is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories (arrest and criminal histories) consistent with applicable federal, state, and local law.

Salary : $21 - $25