What are the responsibilities and job description for the Community Manager position at AAM Brand?
In this role, you will be primarily responsible for managing a portfolio of Homeowner Association communities and providing exceptional customer service. This includes utilizing your comprehensive knowledge of Covenants, Conditions, and Restrictions (CC&R’s) and management contracts to ensure effective community management.
Position Responsibilities:
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, Indian and federal statutes; Partners with AAM’s Management Team to ensure compliance.
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
- Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Solicit, negotiate and execute contracts for Association vendors and service providers.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Plan, budget, advertise, execute and attend Association events with Boards/Committees' approval.
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
- Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
- Review, modify, code and approve Association invoices.
- Schedule, organize, and facilitate Board of Directors meetings and other special meetings by providing leadership and professional guidance.
- Interview, hire, and supervise vendors, as needed. Terminate employment relationships when required.
- Perform other duties as directed.
Knowledge, Skills, and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
