What are the responsibilities and job description for the Front Desk Monitor position at AAM Brand?
Mission Royale Adult Village in Casa Grande, AZ is a 55 age-restricted active adult HOA community by Meritage Homes. Residents enjoy a private 15,000 square-foot clubhouse and amenity center exclusively reserved for 55 aged residents including a fitness center, billiards room, small library, various meeting rooms, card and craft rooms, as well as a ballroom, two swimming pools, a spa, tennis and pickleball courts and more.
Position Summary:
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Morning, evening and weekend shifts included. Must be available for fill in shifts when needed.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Processes payments by totaling ticket sales purchases; processing checks and cash through POS system.
- Monitors pickups/deliveries.
- Assist with event set up and break down as needed.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at work station utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
