Fitness Staff

Position Summary:

Greet residents and their guests, be available for resident’s inquires and concerns regarding events and programs offered, both in person and by phone. Proficiently operate computer programs for processing of program registration, guest passes and other requests as directed by Management.

Position Responsibilities:

• Monitor activities in exercise equipment areas, aerobic room, aquatic areas, outdoor gaming area, locker rooms, classrooms, crafts and ballroom; report any safety and facility concerns to Management.
• Advise residents and their guests of facility policies and procedures.
• Perform minor custodial duties to include wiping down machines, picking up discarded items, etc.
• Perform facility opening and closing procedures and identify changes to implement.
• Maintain the organization and cleanliness of the Health/Wellness areas.
• Validate resident/guest participation and issue fitness equipment upon request.
• Respond to emergency situations per First Aid/CPR training and/or facility procedures as necessary.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Advanced customer service and communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff and homeowners at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Must be flexible and capable of working hours, to include weekends and holidays as necessary.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 45 lbs. Must be able to transport oneself not only around the office, but also around the association and recreation center facilities.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and possess good reasoning skills.

Experience

• 1 year(s): High school diploma or GED and one (1) year of experience in a customer service role providing support to customers in person and over the phone. A desire to work with active adults. First Aid/CPR certification required (the certification class will be provided on the job).

• 1 year(s): High school diploma or GED and one (1) year of experience in the fitness industry providing customer service in person and over the phone within a gym environment. A desire to work with active adults. First Aid/CPR certification required (the certification class will be provided on the job).

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help