What are the responsibilities and job description for the Resident Services Coordinator position at AAM LLC?
Position Summary :
Responsible for providing on-site personalized customer service at a 55 active adult community by serving as reception and first point of contact for homeowners, visitors, vendors and inbound callers requiring information and / or assistance, and by facilitating various services to enhance the lifestyle experience of community residents.
Responsibilities :
- Partners with Community Manager & Lifestyle Director to effectively manage the front reception operations.
- Greets all homeowners and guests and filters all in-bound calls to determine immediate needs and execute appropriate assistance.
- Retrieves and distributes all voice mails left with front reception.
- Monitors pick-ups / deliveries.
- Accepts and records member account payments for guest fees, fitness passes, and tickets for various lifestyle-sponsored activities and events; issues membership, guest and fitness pass cards; and reconciles all revenue collected during shift for proper accounting.
- Assists with resident events and lifestyle programming, including light duty set-up and tear down, sign-in procedures, and serving alcohol during Association-sponsored happy hours and lifestyle events.
- Performs other clerical, cleaning, administrative and lifestyle-related duties as directed.
Knowledge, Skills and Abilities :
Physical Demands & Work Environment :
