Assistant Community Manager

Sky Crossing is a master planned community located in North Phoenix off Deer Valley and Black Mountain Road near the Desert Ridge community. The community features single-family homes and amenities including a clubhouse at the heart of the neighborhood.

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community Board members and various committees.
• Assists with community inspections of Lots and common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Reviews monthly financials and submits community accounts payable as directed by Community Manager.
• Oversees the design review guidelines process and committee.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars, and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains meeting schedule and open communication with contract vendors.
• Maintains strict adherence to community and company deadlines.
• Updates community Welcome packets for new Homeowners.
• Manages scheduling monitor work hours.
• Assists with Homeowner appeals and concerns process.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.

Experience

• 2 year(s): High school diploma or GED and two (2) years of full time paid professional experience working in administrative/customer service role supporting management staff and/or project management. Valid Driver's License.

• 3 year(s): High school diploma or GED and three (3) years of full time paid professional experience. Working onsite at a residential HOA/apartment community supporting a Community/Property Manager and residents.

Education

• High School or better