Community Manager, Onsite

Position Summary:

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds, and implements timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills, and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Minimum Requirements:

• High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role encompassing the following:
• • Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
  • Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.
  • Contract administration.
  • Vendor management.
  • Meeting facilitation with boards of directors and/or business partners.
  • In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
  • HR and personnel management experience.
• Valid driver’s license.

Physical Demands & Work Environment:

• Sitting at a workstation utilizing a computer and other office equipment.
• Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
• Capable of working evenings and weekends as necessary.
• Sitting and standing for moderate periods of time.

Experience

• 2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience in a Community Manager role. Proven customer service experience. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. In-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid driver's license.

• 5 year(s): High school diploma or GED and five (5) years of full time, paid, professional experience as an Onsite Community Manager. Experience with facilities management such as a Community Center building, resort-style pool & spa and fitness center. Experience coordinating and promoting recreational activities and programs, volunteer programs and/or fund-raising events. Experience in fitness/wellness programming.

Licenses & Certifications

• PCAM
• AMS
• CMCA
• CAAM