What are the responsibilities and job description for the Community Manager position at AAM1?
Founded in 1990 AAM is celebrating over 30 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise residential communities. With over 900 employees among 12 offices in 11 states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.
Primarily responsible for providing community management and effective customer service to a designated portfolio of communities/home owners through in-depth knowledge of Governing Documents and management contracts.
Position Responsibilities:
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to Master Deed, Bylaws, Rules and Regulations, as well as Michigan and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
- Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Solicit, negotiate and execute contracts for Association vendors and service providers.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
- Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
- Review, modify, code and approve Association invoices.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy.
- Exhibit a proactive approach to management; provide leadership in planning future growth.
- Perform other duties as directed
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
Experience
Preferred- 2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents, contract administration and vendor management. Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.
Education
Required- High School or better
Licenses & Certifications
Preferred- CAAM
- CMCA
