What are the responsibilities and job description for the Customer Service Representative position at AAM1?
Are you a customer service rock star and have a passion for helping others? Are you interested in joining a team that takes pride in constructing a high-performing culture that empowers employees to work cohesively and reach their fullest potential? Then you may be the perfect fit for Associated Asset Management (AAM)!
Provides prompt, courteous and accurate customer service to homeowners by maintaining and updating computer database account information, address changes and answering billing questions.
Position Responsibilities:
- Partners with Customer Service Supervisor and team members to establish effective procedures for collecting payments on a scheduled basis.
- Partners with homeowners to provide/receive account information.
- Answers all homeowner billing questions.
- Updates computer database with homeowner’s submitted address changes.
- Conducts return mail and deed research to obtain homeowner information not readily available.
- Partners with Disclosures and Transfers to ensure appropriate information is provided regarding the sell and the takeover of a new account.
- Partners with Administrative Assistants and Community Managers to provide accurate community information to homeowners.
- Performs other related duties as directed.
Knowledge, Skills and Abilities:
- Superior customer service skills.
- Ability to deal with upset customers over the phone in a calm and rational manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Primarily sitting at workstation utilizing a computer in an office setting.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
Experience
Required- 1 year(s): High school diploma or GED and one (1) year of experience in a customer service role.
Education
Required- High School or better
