Monitor Lead

Position Summary:

Utilize excellent customer service skills while communicating with visitors and inbound callers to successfully meet their needs. Primarily responsible for answering phone calls, managing front desk, maintaining reception area, etc. Provides direct support to the community residents, working in a hospitable manner, and is able to maintain a professional demeanor while enforcing any rules or regulations as set forth in the Community documents. Must be familiar with procedures and policies of the Association, accurate and on time daily.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with support staff and Recreation Center Director to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Responsible for monitoring front desk and amenity activity.
• Generate rosters as needed, assist community residents with registration for classes, activities, and amenity memberships, issue amenity access cards, update forms, keep data base accurate and keep all information current in files.
• Ensure facilities are set up to accommodate the events/activities for the shift.
• Replenish forms and flyers as needed. Remove outdated materials.
• Replenish snack bar items as needed.
• Perform opening and/or closing duties.
• Provide facility and staff oversight early mornings, evenings, and weekends in the absence of management.
• Communicate with management maintenance/safety related issues and complete written incident reports as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Experience

• 2 year(s): High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

• 1 year(s): High school diploma or GED and one (1) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an onsite HOA community.

Education

• High School or better