What are the responsibilities and job description for the ADMINISTRATIVE / OFFICE ASSISTANT position at AAMCO Transmissions and Total Car Care?

Key responsibilities :

Answering customer calls :
Providing product information :
Handling customer inquiries :
Resolving customer complaints :
Processing orders and transactions :
Data entry :
Escalating complex issues :
Meeting performance metrics :
Staying updated :

Essential skills Required :

Excellent communication skills : Clear and articulate verbal communication, active listening skills

Problem-solving abilities : Analyzing customer issues and finding effective solutions

Customer service orientation : Empathy, patience, and a positive attitude towards customer interactions

Product knowledge : Thorough understanding of the company's products and services

Time management : Efficiently handling multiple calls and tasks within designated timeframes

Computer proficiency : Familiarity with CRM systems and data entry procedures

Ability to multitask : Managing multiple customer interactions simultaneously

Qualifications :

1-3 years of previous experience in customer service or telemarketing preferred

Able to accept constructive criticism and continually improve sales techniques

Ability to promote a product or service using persuasive language and techniques

Fluency in English is essential, bilingual is preferred

Excellent communication and interpersonal skills

Professional experience using online forms to personal information

Speed and accuracy in typing

Experience in a position where meeting sales goals was important indication of performance

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ADMINISTRATIVE / OFFICE ASSISTANT

What are the responsibilities and job description for the ADMINISTRATIVE / OFFICE ASSISTANT position at AAMCO Transmissions and Total Car Care?

What is the career path for a ADMINISTRATIVE / OFFICE ASSISTANT?

Job openings at AAMCO Transmissions and Total Car Care

Not the job you're looking for? Here are some other ADMINISTRATIVE / OFFICE ASSISTANT jobs in the NJ area that may be a better fit.

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