What are the responsibilities and job description for the Automotive Service Manager position at AAMCO Transmissions and Total Car Care?
Employment Type: Full time
Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.
Position Responsibilities:
Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.
Position Responsibilities:
- Meeting and greeting customers
- Managing technician workflow
- Recommending services to customers
- Ordering parts and inventory
- Keeping customers updated on the status of their vehicles' repairs
- Managing and tracking lead counts as well as customer satisfaction ratings
- Generating and closing sales
- Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
- Competitive Compensations package
- Ongoing training and field support
- Daytime work hours
- Paid time off
- Growth opportunity
- Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success. Transmission sales is a big plus.
- Excellent one time closing skills
- Strong commitment to customer service and relationship building
- Ability to communicate and use interpersonal skills at a sustained high level
- Capable of multi-tasking and executing in a fast paced environment
- Honest, goal-oriented and energetic team player
- Must have valid driver's license
