What are the responsibilities and job description for the Customer Service Manager (CSM) position at AAMCO Transmissions and Total Car Care?
Join our team at AAMCO Transmissions and Total Car Care.
We are looking for an experienced Service Manager or someone willing to learn and join our team!
A Customer Service Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships, and managing the technical team.
MUST-HAVES:
- Outgoing personality
- Able to manage technicians/mechanics
- Automotive Industry experience
- Able to multi-task
- Must be able to work Monday to Friday 8am to 6pm
Position Responsibilities:
- Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
- Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
- Meet, greet, and recommend services to customers
- Manage technician workflow and the status of the customers vehicles’ repairs
- Order parts and inventory
- Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
What We Offer:
- Competitive compensation packages and incentive programs
- Ongoing training and field support
- Daytime work hours
- Growth opportunity
Job Requirements:
- Minimum of 3 years of sales experience
- Excellent closing skills on the phone and in-person
- Strong commitment to customer service and relationship building
- Ability to communicate and use interpersonal skills at a sustained high level
- Capable of multi-tasking and executing in a fast-paced environment
- Coachable, honest and goal-oriented team player
- Must have valid driver's license
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you extremely confident in your ability to talk with potential customers and close the sale or set an appointment?
Experience:
- Microsoft Office: 2 years (Required)
- Sales: 3 years (Required)
Ability to Relocate:
- El Paso, TX 79912: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $75,000
