What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at AAMCO Transmissions and Total Car Care?
Customer Service Representative,
Job Overview :
AAMCO Transmissions & Total Car Care is seeking a customer service representative to act as a liaison between our customers and our franchisees. AAMCO is an iconic American brand with more than 60 years of experience repairing transmissions and other complex car repair issues. CSRs work to resolve any emerging problems that our customers might face with empathy and efficiency. As a successful customer service representative, you put yourself in your customers' shoes and advocate for them when necessary. Problem-solving comes naturally to you and you are not easily ruffled by anger or stress. You are confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Role & Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods / tools
- Meet personal / customer service team performance targets
- Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
- Follow communication procedures, guidelines, and policies
Qualifications & Experience
Compensation
Job Type : Full-time
Benefits :Schedule :
Education :
Work Location : 3 days at Horsham Office with 2 days remote
Salary : $14 - $20
