What are the responsibilities and job description for the Service Writer/Assistant Manager position at AAMCO?
A Service Writer/Assistant Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team.
Position Responsibilities:
- Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
- Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
- Meet, greet and recommend services to customer
- Manage technician workflow and the status of the customers vehicles’ repairs
- Order parts and inventory
- Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
- Complete accurate and detailed repair orders
- Previous experience in a supervisory or assistant manager role is preferred
- Proven skills in time management, administrative tasks, and inventory management are essential
- Excellent interpersonal skills with the ability to lead a team effectively
- A proactive approach to problem-solving and decision-making is highly valued
What We Offer:
- Competitive commission compensation packages and incentive programs
- Ongoing training and field support
- Daytime work hours (Monday-Friday 8am-5pm)
- Growth opportunity
Job Requirements:
- Minimum of 2 years of sales experience
- Excellent closing skills
- Strong commitment to customer service and relationship building
- Ability to communicate and use interpersonal skills at a sustained high level
- Capable of multi-tasking and executing in a fast-paced environment
- Coachable, honest and goal-oriented team player
- Current driver's license preferred
- Service Writer/Automotive Experience is a Plus
- Bilingual (Spanish) speaker preferred
Job Type: Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Experience:
- Service writing: 2 years (Preferred)
Language:
- Spanish (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $35,000 - $50,000
