What are the responsibilities and job description for the Senior Studio Manager / Head of Studio Operations position at AARMY?
SENIOR STUDIO MANAGER / HEAD OF STUDIO OPERATIONS
Accountable for the day-to-day operations of our studios (currently two locations) and leading studio team to ensure a higher standard studio experience. The Senior Studio Manager is a key player in the studio, connecting the dots across multiple departments to help hit utilization goals and monthly targets while representing the best of brand in living AARMY’s values. Reports directly to the COO to ensure brand standards are met consistently across the board.
Ideally we are looking for candidates who posses a background in sports and/or were athletes previously but this is not a requirement.
Key Responsibilities include but not limited to:
- Over seeing all front desk responsibilities and studio managers
- Oversee maintenance of the studio space (equipment, utilities, sound)
- Hiring, coaching, and developing front desk and maintenance team members, developing and enforcing studio policies, SOPs, and productivity standards
- Manage front desk, maintenance, and coach schedules
- Build and increase local community engagement
- Analyze KPIs (studio utilization, retail sales) to manage day-to-day operations and implement community strategies and initiatives
Qualifications
- Bachelor's Degree
- Excellent Communication and Customer Service skills
- Excellent interpersonal skills
- Team Leadership skills
- Great sense of urgency and adaptiveness
- Entrepreneurial
- Sales skills
- Project Management skills
- Experience in the fitness or wellness industry preferred
- Strong organizational and multitasking abilities
- Ability to work collaboratively with a diverse team
Requirements
- Previous managerial experience
- Thrives in fast paced environment
- Constant Progress