Collections Representative/Lease to Own

Customer Account Advisor

We are Hawpond Partners, dba Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Requirements

• At least 21 years old with a state valid driver’s license
• High school diploma or equivalent
• Satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification in required states (Company will facilitate)
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Safe driving skills and the ability to legally operate the Company Truck
• Excellent interpersonal and communication skills
• Proficient computer skills
• Excellent telephone etiquette
• Maintain a professional appearance
• Strong organizational and communication (verbal, telephone, interpersonal) skills
• Proper telephone etiquette

Aaron’s Customer Account Advisors drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account
Advisor, you’ll strategically influence team performance to help our customers achieve their goals of ownership, and assume a wide variety of job functions at the direction of the General Manager and Customer Accounts Manager.

Skills for Success
Our Customer Account Advisors should be able to connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s Associates, Customer Account Advisors share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Support customers in their ownership goals by building authentic customer relationships that drive sales
• Run the collections process by counseling customers to gain timely lease/merchandise renewals.
• Confirm customer identification, collect money, and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements.
• Monitor customer payment history and habits and make recommendations to support the customer to ownership.
• Ensure customer care and satisfaction by executing the Aaron's customer service program and providing excellent service and promptly resolving customer concerns.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy
• Achieve monthly account goals
• Review and close lease agreements with customers
• Facilitate returns in collaboration with General Manager
• Clean and certify merchandise in the cleaning station for all merchandise personally returned

Rewards
Associates enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package which includes:

• Medical and dental insurance
• 401(k) plan
• Life insurance
• Disability benefits
• Employee purchase discounts

• Paid time off including vacation days, sick days and holidays

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Aaron’s is an Equal Opportunity Employer

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off

People with a criminal record are encouraged to apply

Experience:

• Rent to Own: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Restaurant management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $15 - $16