What are the responsibilities and job description for the Customer Accounts Manager position at Aaron's Inc?
Customer Accounts Manager
This role drives the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.
A Customer Account Manager will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers must be able to connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. The ideal candidate shares our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
We are seeking a highly motivated individual to assist in maintaining accurate customer records, documenting all customer payment appointments, and providing exceptional customer service to drive sales and achieve company standards.
Responsibilities include:
- Managing customer relationships to support customers in their ownership goals and drive sales
- Managing the collections process by counseling customers to gain timely lease/merchandise renewals
- Reviewing and closing lease agreements, confirming customer identification, collecting money, and obtaining customer signatures on lease agreements
- Contacting customers who have not renewed merchandise agreements
- Maintaining customer contact over the phone and through home visits
- Updating customer information and maintaining accuracy
- Managing entire accounts staff to achieve daily, weekly, and monthly accounts department goals
- Loading, securing, and protecting product in company vehicle
- Safely operating company vehicle
- Assisting the Sales Team as needed
Requirements
We require:
- At least 21 years old with a valid state Drivers License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aarons Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills
