What are the responsibilities and job description for the Customer Service Representative/Sales Associate position at Aaron's Sales and Lease?
Job Description
As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly, environment for our customers.
Reporting:
Reports directly to the Sales Manager (with General Manager direction)
Primary Responsibilities:
- Drive sales through building authentic relationships with customers
- Assist customers on the showroom floor
- Accept & process current customer payments
- Assist with store sales by in-store marketing
- Input customer information into the store computer for new lease agreements
- Update customer information & account status in the store's computer system
- Manage cash transactions with customers
- File & maintain customer folders and records
- Answer incoming telephone calls
- Maintain regular mailing campaigns
- Process order forms and references
- Maintain the appearance & organization of the customer transaction counter
- Assist in the maintenance of the showroom through cleaning, organizing & merchandising
- Additional duties as assigned by management
Qualifications/Requirements:
- High School Diploma or equivalent
- Excellent interpersonal skills for daily customer contact
- Strong sales skills
- Neatly groomed, professional appearance
- Strong communication skills
- Excellent telephone manner
- Strong computer skills
- Strong technical skills or working knowledge of electronic products
- May require lifting merchandise up to 100 lbs.
- Satisfactory drug screen, criminal background investigation with job performance reference check and required testing
We Offer:
- Extensive Training Programs and Excellent Potential for Upward Mobility
- 5 day work week with ALL Sundays off!
- Hourly wage Bonus & Commission opportunities
- Matched 401K plan after 1 year
- Paid Time Off
- Paid Holidays
- Employee Purchase Discounts
- Referral Program
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Paid time off
- Referral program
Compensation Package:
- Bonus opportunities
- Commission pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $14 - $16
