What are the responsibilities and job description for the Customer Accounts Manager position at Aaron's Sales & Leasing?
Description
Basic Function
Manages the customer accounts department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentage.
Reporting
Reports directly to General Manager.
Primary Responsibilities
- The acquisition and maintenance of customers
- Monitor and recommend payment frequency changes to the General Manager
- Immediate contact of all customers who have not renewed their lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Document all customer promises and update customer information in the store computer
- Monitor the accuracy of customer classifications according to the customer payment history and habits
- Maintain updated accurate customer information
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly truck maintenance sheet and route sheets daily
- Supervise, develop, and schedule the activities of Accounts Advisers
- Recommend the use of extensions and rebuild to the General Manager for endorsement
- Confirm customer identification, collect money, and obtain customers’ signature on lease agreements. CAM is second up on this process.
- First up to help set and achieve renewal goals
- Update goal board daily
- Facilitate non-renewal returns authorized by GM
- Review and close lease agreements with customers as 2nd up
- Other tasks assigned by management.
CAM First Ups
Daily-Dumpster Area, Offices: CAM, Parking Lot Entrance, Showroom: Waste Paper Baskets
When Needed-Snow Removal: Sidewalk
Requirements
Position Requires
- Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
- The skills to effectively perform all functions of the store
- Good communication and interpersonal skills Professional appearance
- Strong telephone etiquette and skills
- Good organization skills
- Professional Appearance
- Good Driving Skills
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.
