What are the responsibilities and job description for the Bilingual Customer Retention Agent position at Aaron's?
Customer Retention Agent (Virtual)
The hourly range for this role is 15.00 to 15.50 per hour
Overview :
As a Customer Retention Agent , you will play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing both outbound and inbound calls, and assisting customers with resolving their lease agreements. Your ability to build strong relationships, communicate effectively, and manage multiple responsibilities will be essential to your success in this role.
Total Rewards :
Our comprehensive benefits package
- includes :
Medical, Dental, Vision
Employee Retirement Plan, 401(k)
Life Insurance
Paid Time Off (vacation, sick days, holidays)
Ongoing Training and Development
Tuition Reimbursement
Employee Assistance Program
Wellness Programs (physical and financial)
Discounts and Associate Purchase Plan
The Details : What You Need :
High school diploma or GED
2 years of phone experience in a customer service or call center environment (preferred)
Collections experience (first or third party) helpful but not required
Proficiency in MS Word, Excel, and Outlook
Strong interpersonal and communication skills, both verbal and written
Ability to work independently in a remote setting
What You’ll Do :
Contact assigned customers about expired lease agreements to secure payment or arrange product returns
Communicate with customers and store teams to resolve nonpayment issues and review terms of agreements
Build effective working relationships to reduce charge-offs and bad debt
Practice active listening to understand customer needs while aligning with company objectives
Perform other duties as assigned by management
Additional Requirements :
Ability to manage time and resources to handle daily multi-tasking demands
Strong attention to detail and proactive problem-solving skills
Commitment to providing excellent customer service
Initiative, a strong work ethic, and the ability to adapt to new challenges
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer.
