What are the responsibilities and job description for the Manager Trainee position at Aaron's?
Customer Account Manager - Franchise
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Description:
We are Aaron’s - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – It is a career with purpose.
The Manager Trainee is responsible for assisting the Customer Accounts Department in lease agreement renewal.
Duties and Responsibilities:
- The Acquisition and Maintenance of Customers
- Direct immediate contact with customers who have not renewed their Lease agreement(s)
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Document all customer promises and update customer information in the store computer system
- Assist with merchandise returns and customer deliveries as directed by the General Manager
- Perform responsibilities of the Customer Accounts Manager when directed
- Maintain and update customer information in the store’s computer system
- Safely operate company vehicle
- Load, secure and protect product in company vehicle
- Other tasks as assigned by management
Required Skills and Competencies:
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Computer operations ability
- Good organizational skills
- Good driving skills
- Position routinely requires lifting, loading, and “dollying” merchandise 50 – 300 lbs
- Neatly groomed appearance
- Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Diver Qualification Policy
About Aaron’s
At Aaron’s we provide sales and lease-to-ownership specialty items relating to furniture, consumer electronics, home appliances, and accessories through its more than 1,800 Company-operated and franchised stores. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to influence people’s lives. We help people “OWN IT”, and if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
