What are the responsibilities and job description for the NSC Customer Support Specialist position at Aaron's?
This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.
- Duties and Responsibilities :
- Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed.
- Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing.
- Handle, document , and resolve or escalate any email issues presented
- Education and Experience :
- 3 years of customer service in a call center environment preferred, 1 year required.
- High School Diploma required.
- College degree in Information Technology or Technical college degree preferred.
- Required Skills :
- Advanced technical knowledge.
- Advanced communication & customer service skills.
- Advanced call center skills.
